Sodium Hyaluronate Home > FAQ

FAQ

1. How can I get a quotation and technical support?

You can click the "Inquiry" bottom to finish the procedure or submit your inquiry via Contact page, or you can email to sales@albtechnology.com with requirements, we will handle it and provide the quotation as soon as possible.

2. How long will it take to receive your quotation?

Usually within 1 - 2 business days.

3. How long will you ship out the shipment?

We normally have inventory for all grade Sodium Hyaluronate. We can ship it out within 1 week.

4. How can I place an order?

You can send us your purchase order via email to sales@albtechnology.com, or email us with item number, quantity, your billing & shipping address and your contact number.

5. What kind of payment do you accept?

Payment via wire transfer, PayPal, Credit Card(VISA, MasterCard or American Express) are acceptable, and corporate PO is also acceptable. For some company's purchase order, we could accept payment on receipt or NET 30days.

6. What is your lead-time after I place a purchase order?

Normally 1 - 2 weeks. If the order quantity is larger than the temporary stock or need production, it may take a longer time, and we will indicate it in our quotation.

7. What is your MOQ?

1kg for Food Grade Sodium Hyaluronate, Cosmetics Grade Sodium Hyaluronate.

500g for Medical Grade Sodium Hyaluronate. 50g for Injection Grade Sodium Hyaluronate.

8. Can I obtain a copy of the MSDS (Material Safety Data Sheet)?

Yes, you can. Please e-mail to sales@albtechnology.com for it or download from our website directly.

9. Can I get a certificate of analysis(COA)?

Yes, you can. Please e-mail at sales@albtechnology.com with the item number and batch number for it.

10. Do you have a distributor in United States or other countries?

We have distributor world around and you can find at our distributor site. If no distributor in your country, you can also order it directky, we can ship the product to you directly and we are familiar with the international transportation.

11. What's your warranty policy?

ALB Technology Limited warrants to the buyer, for a period of thirty (30) days after the product are received by buyer, that its products meet the specifications expressly defined in writing as find in its catalog, certificates of analyses, or written proposals prepared by and authorized by ALB Technology Limited's representative. ALB Technology Limited does not guarantee any end-use results for any of its products.

All orders can be accepted for refund or replacement if the products cannot meet the specifications of COA or written proposals prepared by and authorized by ALB Technology Limited's representative. Detection data have to be provided to our technical team.

Products cannot be returned without prior authorization from ALB Technology Limited. Please contact our Customer Service department for return shipping instructions.